Delegance Brokerage is an insurance technology company that uses AI agents to automate the functions of a commercial insurance broker. Based in New York and founded in 2024 by Alexander Ledbetter, the company targets the traditional brokerage model, which typically relies on manual document processing and charges commissions between 12% and 18%. Delegance offers a flat 5% commission, positioning itself as a lower-cost, self-service alternative for businesses managing Property & Casualty (P&C) and surplus lines.

The platform relies on a combination of document intelligence and natural language processing. When a user uploads existing policy documents—such as ACORD forms or binders—the system parses the text to identify coverage gaps and extract specific data points. This information forms the basis of the company’s personal AI broker, a 24/7 assistant accessible via chat, email, or phone. Unlike traditional brokers who might take days to issue a Certificate of Insurance (COI) or update a policy, the Delegance agent handles these requests in real time. A user can type a request like "Generate a COI for ABC Construction showing $2M General Liability," and the system produces the document instantly using the stored policy data.

The 5% Commission Model

In the insurance industry, commissions are a primary driver of cost. Traditional brokers maintain large staffs to handle the manual labor of quoting, renewals, and compliance. By replacing this human layer with AI agents, Delegance claims it can reduce commission costs by approximately 60%. This shift toward a disintermediated model is a direct challenge to the incumbents. The company is licensed in all 50 states and maintains partnerships with established carriers including Chubb, The Hartford, AmTrust, Markel, and CNA. This ensures that while the interface is automated, the underlying insurance products are from A-rated institutional providers.

Natural Language as the Primary Interface

Delegance is built around the idea that insurance management should not require specialized knowledge of forms and codes. Its AI agents allow users to ask questions about claims scenarios, such as "Am I covered if a customer slips in my store?" or "Would my Cyber Liability policy cover a ransomware attack?" The system analyzes the specific policy language to provide answers in plain English. This capability extends to administrative tasks like adding a new vehicle to a commercial auto policy or changing workers' compensation class codes.

Security and Compliance

Handling sensitive corporate insurance data requires significant security guardrails. Delegance operates on AWS infrastructure and maintains SOC 2 Type II and ISO 27001 compliance. Crucially, the company states that user data is not used to train public AI models. For businesses that require a human touch for complex risks, Delegance offers human support as a fallback, but the core product is designed for a 24/7 self-service experience. As the agent ecosystem matures, Delegance represents a clear example of a vertical-specific implementation where an AI agent assumes the full operational role of a high-cost professional service provider.