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Vozy is active in the interface and application layer of the AI agent stack, specifically focusing on voice-as-an-agent. They represent the transition from passive automated response systems to active, autonomous agents that can perform tasks like debt collection (Lili Recover) and lead qualification.
For builders and users in the ecosystem, Vozy matters because it addresses the difficult problem of voice latency and regional accent recognition in Spanish-speaking markets. Their work is a benchmark for how autonomous agents can be deployed in highly regulated industries like banking and insurance, where security certifications and regulatory compliance are as important as the underlying model performance.
Vozy is an enterprise AI platform that automates customer interactions through voice-based conversational agents. While the broader AI ecosystem has focused heavily on text-driven interfaces, Vozy maintains a focus on the telephone and voice channel—a medium that is still the primary contact point for large-scale B2C operations in banking, retail, and insurance. The company operates from Miami with deep roots in Colombia, positioning its technology as a way to handle high-volume interactions like debt collection and customer support without the traditional friction of touch-tone menus.
The company architecture is built around "Lili," a suite of specialized AI agents. Lili Resolve is their primary generative AI agent, designed to handle incoming inquiries and achieve first-contact resolution by understanding natural language. This is distinct from earlier generations of Interactive Voice Response (IVR) systems that relied on rigid decision trees. Vozy claims their GenAI-driven agents can resolve over 50% of cases during the initial contact, significantly reducing the load on human call centers.
For human-centric workflows, Lili Assist provides real-time coaching and data centralization, while Lili Analyze performs speech analytics on 100% of recorded calls. This level of analysis is a departure from traditional quality assurance, which typically relies on manual auditing of a small sample of recordings. A more specialized tool in their roster is Lili Recover, an autonomous agent focused exclusively on debt collection. In the financial services sector, where Vozy has penetration with clients like Banco Promerica and BCP, debt recovery is a high-sensitivity task that requires adherence to regional regulations. Vozy emphasizes that Lili Recover is built to handle these compliance nuances while maintaining the relationship between the bank and the client.
Vozy competes in a market occupied by global software vendors, but its primary differentiator is its focus on the Spanish-speaking world. Language models often struggle with the diverse accents and regional idioms across Latin America; Vozy has optimized its platform to account for these linguistic variations. This regional focus is paired with enterprise-grade security standards. The company holds ISO 27001, 27017, and 27018 certifications, alongside SOC Type 2 reports. For institutions like Banco Agricola and Seguros Mundial, these certifications are necessary for deployment, creating a moat against smaller AI startups lacking the same regulatory rigor.
Vozy is currently headquartered in Miami and has secured funding from firms like Magma Partners and GoHub Ventures. Its client list consists of "large B2C" enterprises that manage thousands of daily interactions. By automating repetitive tasks like appointment scheduling and lead qualification, Vozy allows human agents to focus on complex resolutions. As generative AI becomes the standard for customer service, the company’s challenge is maintaining low latency and high phonetic accuracy—technical hurdles that are significantly harder to overcome in audio than in text-based AI.
Virtual agents powered by generative AI for first-contact resolution.
Autonomous AI agent specialized in debt collection and recovery.
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