CallPro is a foundational infrastructure provider for the AI agent ecosystem in Central Asia. They provide the 'last mile' communication surface (voice and SMS) that AI agents require to interact with users outside of chat interfaces. Their API-first approach to telecom data allows developers to build agentic workflows that can trigger phone calls, process voice recordings, and manage high-volume messaging campaigns.
The company's move into 'CallPro Agent' operator outsourcing is particularly relevant. As voice AI matures, CallPro is positioned to offer a hybrid model where human agents are augmented or eventually replaced by voice agents. Their established footprint in 4,000+ organizations means they control the communication pipes through which future AI agents will flow in their target markets.
CallPro is a unified communications provider based in Ulaanbaatar, Mongolia. Since its founding in 2014, the company has grown from a cloud-based PBX utility into a regional communication platform serving over 4,000 organizations. The founders, including Ayaguli Tlikhaan and Tulga Gandavaa, built the system to address a specific gap in the Mongolian market: the lack of flexible, API-driven telecom infrastructure that could bridge the gap between legacy phone lines and modern digital customer engagement.
The company distributes its services through four primary products: Voice, Text, Teams, and Platform. CallPro Voice is the core cloud telephony system, allowing businesses to manage incoming and outgoing calls without physical server hardware. CallPro Text manages bulk and transactional SMS, while CallPro Teams provides an internal collaboration environment similar to Slack or Microsoft Teams, but with integrated telephony. The Platform layer is perhaps the most significant for technical users, as it provides the APIs necessary to pull communication data into third-party CRM systems or custom internal tools.
What distinguishes CallPro from legacy carriers is this emphasis on integration. They facilitate the 'B2E2C' (Business-to-Employee-to-Customer) communication flow, ensuring that every interaction is logged and accessible. This approach has led to widespread adoption in Mongolia, where they are now a primary provider for businesses ranging from SMEs to large enterprises like Capitron Bank.
In recent years, CallPro has expanded its operations into Kyrgyzstan and the United States. A significant move in their market strategy is the introduction of CallPro Agent, a call center outsourcing service. By establishing offices in regional areas like Khuvsgul province, the company provides human operators trained on their proprietary technology. This vertical integration allows them to sell both the communication plumbing and the personnel required to run it.
They have maintained high operational standards to compete with global UCaaS players, achieving ISO/IEC 27001:2022 certification for information security. This focus on compliance and security is a prerequisite for their work with financial institutions and government-adjacent organizations.
CallPro occupies a space that is often ignored by global giants like RingCentral or Dialpad, which rarely prioritize the regulatory and linguistic requirements of Central Asian markets. By providing localized support and integrations with platforms popular in the region, such as Viber and WhatsApp, CallPro maintains a defensible moat. Their competitive edge is not just technological but operational, as they provide the underlying infrastructure that powers the customer service of an entire region's business ecosystem.
Cloud-based business phone system.
CallPro is hiring